Our Emergency and Critical Care (E&CC) team operate an emergency service that is open 24 hours a day, 7 days a week. We provide immediate evaluation and care for small animals presenting on emergency. Experienced staff veterinarians work hand-in-hand with talented nursing staff, veterinary students, and veterinary specialists to provide excellent care for your pet at any time of the day or night.
Appointments and referrals are not required for an emergency consult. A phone call in advance can help us to be ready to assist you the moment you arrive with your pet.
Upon arrival, please make your way to the main entrance of our hospital and ring the bell. The car park and entrance are well lit. Doors are locked for security purposes after hours.
All pets with be triaged by our experienced nursing staff upon arrival to determine the severity of their condition. Pets will be seen based on the severity of their condition and not the time of presentation.
An emergency veterinarian and a senior veterinary student will examine your pet. Following examination, the veterinarian will determine what problems need to be addressed and will recommend necessary treatments and diagnostics to help your pet.
If your pet is stable, it may be treated and sent home. If you pet is determined to require hospitalization, then you will be provided with a full estimate of costs associated with the recommended course of action.
Pets will be referred back to the family veterinarian the following morning if stable.
BIRDS AND EXOTICS SPECIES (RABBITS, FERRETS, RATS, REPTILES, AMPHIBIANS AND OTHERS)
The UVTHS does not have an avian and exotics department. The emergency veterinarians at UVTHS can provide first aid and on occasion, treatment of non-urgent complaints in these species. If the treating veterinarian feels your pet’s needs are beyond what can be provided by the UVTHS, we will refer you to another veterinarian and you will not be charged a consult fee. To avoid delays, consider taking your pet to one of the following hospitals:
- Your pet’s regular veterinarian
- Bird & Exotics Vet Sydney (Waterloo) 9319 6111
- Veterinary Specialist and Emergency Centre North Shore (Artarmon) 9436 4884
- Small Animal Specialist Hospital (North Ryde) 9889 0289
If you choose to visit one of these hospitals, we recommend calling ahead. You can also call the UVTHS if you need further assistance in finding an appropriate avian and exotics vet for your pet.
If you do not have a family veterinarian or if after discussion with your veterinarian it is determined that your pet requires continued treatment from specialists, then hospitalization at the University may continue until your pet is either stable enough to transfer or be discharged home.
Your veterinarian will receive an update via phone or email within 24 hours of your pet presenting to ECC.
The emergency consultation fee is $265.00 including GST.
Prior to treatment commencing, you must pay 50% of the initial estimated cost at the time of presentation, and the balance of funds at the time of discharge home.
Zipmoney/Zippay and Vetpay are external credit provider and access to this is available, although funds are not guaranteed.