Appointments & Payment for Veterinary Services

To help keep everyone safe from COVID-19, we have moved to non-contact consulting. Please call us to make your appointment. Thank you for your patience and understanding.

MAKING AN APPOINTMENT

To make an appointment for your pet please call the clinic during business hours. Referring veterinarians are welcome to call the clinic to discuss cases with our clinicians. To refer a case please see Referring a Case. We are a strictly appointment only practice unless in the case of an emergency.

Emergency cases will be seen immediately. The scheduled length of appointments allows for the fact that final year interns participate in consultations.

Unfortunately, the UVTHS cannot offer veterinary advice or provide answers to specific medical questions about animals that are not under our care. Telephone advice is available for referring veterinarians. Members of the public with animal health related concerns are encouraged to contact their local veterinarian or the UVTHS for a professional consultation.

PAYMENT FOR VETERINARY SERVICES

The University Veterinary Teaching Hospital, Sydney receives no subsidy for its veterinary services. The charges at the UVTHS are comparable to those of private veterinary practices and are kept to the minimum level possible that is consistent with the highest quality of care for the animals being treated.

Our policy requires a 50% deposit of the estimated treatment cost for all admissions into hospital prior to any diagnostic investigations and treatment. Full payment of the remaining balance is required at the time the animal is discharged from hospital. Payment methods accepted:

Gap Only

If you have pet insurance check to see if they are affiliated with GapOnly.

GapOnly is innovating the pet insurance claims experience, Gap Only reviews and calculates your pet insurance claim while you’re still at the vet. You simply pay the gap (the difference between the vet’s invoice and the claim benefit under your policy) and go. No paperwork, no signups, less out of pocket expense, and on-the-spot claims processing. We also offer pre-approval prior to treatment, upon request.

To find out more, visit https://gaponly.com.au/

Afterpay

Great for payments between $100 – $1000

  • Pay in 4 Equal instalments over 6 weeks
  • No hidden fees.
  • No interest.
  • Shop now. Pay over 6 weeks. Never pay interest.
  • Afterpay limit is not based on credit score.

To find out more, visit www.afterpay.com/en-AU

Open Pay

Great for payments up to $5000.

  • Spread the cost out between 2 – 24 months.
  • Equal weekly or fortnightly instalments. No hidden fees. No interest. None.
  • Your Open Pay limit will be based on your credit score.
  • Sign-up in less than 20 minutes.

To find out more information on OpenPay visit www.opy.com/au/

ZipPay/ZipMoney

VetPay

*Eligibility criteria and terms and conditions apply. Please visit their website for further details.