COVID-19 Response Plan

The health and well-being of our people and clients is paramount. Veterinary services are considered essential services by governments around the world due to the importance of the work veterinarians do in ensuring the welfare, bio security, surgical and emergency services for ill and injured animals.

We’ve introduced a new process

  1. Arrival, please call reception (02) 9351 3437
  2. Our admin team will advise the veterinarian of your arrival
  3. A nurse will meet you outside of the building to collect your pet and obtain information from you
  4. You will be asked to wait in your car or an outdoor gazebo – check in using the NSW government Covid Safe QR code
  5. You will be asked to complete registration forms using the QR code located outside (or a link can be sent to you)
  6. One of our clinicians will contact you by phone to conduct the consultation and discuss next steps


  • If your pet is being admitted to stay with us, a member of staff will greet you for admission and will follow points 1 – 3 above
  • Before admission we will email you with a consent form, please complete it and email it back to us before arriving at the hospital
  • Payments will be made over the phone prior to discharge
  • Discharges will be given via the phone or email to support physical distancing

Boarding Bookings:
We are not taking any boarding bookings at this time unless it is an emergency.

In case of an emergency
We are always open 24 hours day to help you.  Call us in advance if possible

For self-isolation or unwell clients
If you have any COVID-19 like symptoms or are self-isolating we respectfully ask you to not come to the hospital. We do not want to put our staff or other clients at risk so we will not be consulting with anyone who has these symptoms. Please do phone us if you require vet care and we will find a way to help you.

Other important changes:

  • Connect with us on Facebook to keep up with how we are responding on services as this pandemic develops
  • We have put extra hygiene practices in place, all hospital areas are thoroughly cleaned with a disinfectant that effectively inactivates Covid-19
  • Call us for initial advice for you and your furry friend and we will guide you from there.
  • We encourage over the phone payments to support physical distancing
  • We require all consultations to be booked in advance
  • For pets with minor health issues, ongoing medical conditions we have a Telemedicine option by video available
  • Please phone us to pre-order food and medication, payment will be taken over the phone and you can collect from us.  Wait in your car, phone when you arrive, and we will deliver it to you.  24 hours’ notice would be greatly appreciated

Thank you for your ongoing support at this difficult time, we really appreciate it.

We’re in this together

the Team at University of Sydney Veterinary Teaching Hospital

Coronavirus and Pets

Worried about your pet and Coronavirus?

We know some of our pet owners are concerned about Coronavirus (COVID-19) and can it be passed to pets?  Here is some information to help.

What you need to know about COVID-19 and your pets.

A report regarding a Hong Kong Pomeranian has caused concern among some pet owners. On the 4th March the Hong Kong SAR Agriculture, Fisheries and Conservation Department (AFCD) reported that the dog tested “weakly positive” to COVID-19. Following confirmation that the dog’s owner was positive for the virus causing COVID-19. The Hong Kong authorities believe this finding may indicate the dog has a low-level of infection. The dog has not shown any clinical signs of disease and is currently being held in quarantine. At this stage there is no evidence that pets can play a role in the spread of this human disease, or that they become sick. COVID-19 is an ever-evolving situation, its best to ensure precautionary steps are taken when handling pets.

Precautionary steps to follow as a pet owner:

  • Follow good hygiene when interacting with your pets.
  • Wash your hands thoroughly with soap and water after touching any animal.
  • Avoid sharing food with your pets or letting your pets kiss or lick your face or mouth.
  • Keep your pet’s vaccinations and parasite treatments up to date and maintain regular veterinary health checks.


What should you do if your pet has been exposed to someone with COVID-19?

There is currently no evidence that suggests pet dogs or cats can be a source of infection to other animals or to humans. This virus is being spread from human to human. Should your pet develop an unexplained illness, contact your public health official and your local Vet. It’s important to explain that your pet has been in contact with someone who has COVID-19 should this be the case.

Should I quarantine myself from my pets?

Pet owners who are or may become infected with COVID-19 should restrict close contact with their pets. Appropriate hand hygiene practices before and after handling pets is critical.

For more information visit these websites: